How Nonprofits Can Make Google+ Great

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By Hannah Staton, Public Relations and Social Media Associate

It didn’t take long after Google+ launched for articles to spring up all over the Internet asking “But what does it mean for marketers?” and “How can brands use Google+?” Well, listen up, self-proclaimed social media gurus: You’re missing the point.

As someone who does social media as their job, I understand the questions. Social media has become, for many organizations, a deserved and important part of their marketing and public relations strategies. But if we look at Google+ head on and ask “How can we use this for our purposes?” we will miss this point entirely, and with it, much opportunity. Google+ is not about marketing and brands. If we’re lucky, it never will be.

The most raved about aspect of Google+ is how connections are structured. You place your contacts in “circles,” which can be friends, family, coworkers, acquaintances, etc., mirroring the way we, as human beings, cluster our “real life” relationships. This gives you fine-tuned control over the information you share and allows you to “segment” who sees this information based on audience (Marketing ears just perked up, I know.)

Google, much to the frustration of the aforementioned social media guru, has made sure brands cannot set up their own Google+ accounts. Why would they do this? Simple: Because Google+ is intended to be a social network, not a marketing network. It’s an obvious—but crucial—difference, and one that I think opens up tremendous opportunities for nonprofits.

Now, imagine if someday, when Google+ has gone completely gangbusters, that you make a circle for your major donors.  You also make a circle for your volunteers, a circle for your mid-level donors, for your board members, even a circle for your first-time givers.

 

And when I say “you,” I mean: YOU. I do not mean your wonderful organization, as a brand and an entity. I mean YOU, an individual leader as a representative for your organization. You have these circles, not your organization, and it is you sharing the information and connecting. We’re already seeing this happening, as brands and organizations are circumventing the “no brand” policy by encouraging audiences to follow individual employees on Google+ (Check out Slate.com or Time Magazine as an example.)

Think about how exciting this actually is. Instead of—let’s be honest, forcing a social network to serve the purposes of branding and marketing—we can actually have real, social connections serve that purpose. When your communities have direct access to your thoughts and communication, why do they need canned Facebook statuses or passive tweets that may or may not reach them? We’re not marketing more, we actually ARE connecting—the true purpose of “social” media.

The implications of this could be huge, as our Millennial Donor Research has shown. The next generation of donors and nonprofit leadership want direct access to current leadership within organizations before giving support. Google+ can give it to them—and your nonprofit could see the results.

By Hannah Staton, Public Relations and Social Media Associate

 

Where to Start with Social Fundraising

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By Justin Brady, Achieve Consulting Associate

The Achieve and JGA 2011 Millennial Donor report showed that Millennials are motivated by peers and prefer to give in response to a personal request. A new trend in online fundraising echoes this – peer or social fundraising takes the fundraising power out of the hands of a nonprofit and puts the responsibility on individuals who care deeply about the cause to recruit their friends to support and donate.
A variety of online services continue to emerge to make it easy for nonprofits to do this. Maybe unsurprisingly most have been founded by Millennials who thought it was time for a new and more engaging way to donate online.
The major components for a successful social fundraising site include:
  • Social integration, video and sharing features
  • Visual goal progress and ways for users to be updated on campaign progress and understand impact of gift
  • Options for individuals to start own fundraiser or nonprofit to manage campaign

To save you time researching, I have narrowed the list to 5 sites and scenarios to help you find the right fit for your organization. It should be known that I don’t have firsthand experience running campaigns on any of these services, but from exploring a variety of factors I can verify that each has pros and cons.

SCENARIO 1:  My organization wants to peer fundraise but leadership is nervous about testing this concept and need a low-risk option.   Razoo has all the basic features a successful peer fundraising campaign needs. It won’t have all the bells and whistles, but it will be very easy to get started and navigate the waters. Plus, the team behind this seems bright, so more features are probably only a matter of time. Cost: Only 2.9% per donation, making it the cheapest option.
SCENARIO 2:  My organization is ready to reach a young audience and has a tech savvy team to make it happen.   A quick browsing of the site will make it clear that the Crowdrise team wants to make fundraising online a fun social experience and they do it with a sense of humor. If your organization is more traditional, this attitude may be too much to start with. But if you are open to it, there are a lot of great options including a point system to incentivize individuals to fundraise. Cost: 5% fee per donation processed through Network for Good.

SCENARIO 3: My organization wants resources to make sure we succeed and analytics to prove the ROI. We already have established a social presence that is ready to mobilize.  Causes is best known as the integrated Facebook app for fundraising. Organizations can also setup stand-alone peer fundraising campaigns at Causes.com. Causes has lots of options, includes a built-in dashboard for tracking activity, plus lots of best practice tutorials and webinars to help you succeed. Warning: You can’t just put a causes app on your Facebook page and call it a day. You need to actively have supporters fundraising for you, or else any new traffic you get to your page will see no one donating and be turned away. Cost: 4.75% Network For Good

SCENARIO 4: My organization falls somewhere in between – not quite social guru but not a novice.  StayClassy seems like a good option for those who want the simplicity of Razoo, but need a bit more social integration and built in analytics. Check out the Invisible Children campaign for a great example of the potential to use this to mobilize individuals to fundraise for you at smaller levels. Cost: 4% with a smaller fee for microdonations of less than $5. Plus ticketing options if you are fundraising with an event.
SCENARIO 5: My organization is open to taking risks to fundraise.  Kickstarter has an all-or-nothing funding model that can be terrifying, but also quite motivating. If you don’t reach your fundraising goal, you don’t get any donations. Campaigns must include incentives for donors at varying levels, this makes individuals have more at stake if they organization doesn’t reach their goal. Kickstarter is really made for creative projects and therefore won’t be for every organization. If you are up for taking a risk, you might end up with great results. Cost: 5% fee plus 3-5% credit card.
If you have money to invest and are ready to take it to the next level, give2gether, First Giving, and GiveZooks are just a few options that will be more customizable, but have a setup or ongoing monthly fee to operate.

Building Buzz and Creating Connections

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By Jessica Journey
Achieve Guest Blogger

 

One of my favorite social media activities is live tweeting at nonprofit events, like fundraisers and conferences.

I enjoy tweeting as the event is happening because I can connect with other tweeps in attendance, create buzz for a cause that I’m passionate about, and document important nonprofit happenings.

As the host organization, you have the opportunity to empower attendees to live tweet. Then, your nonprofit can benefit from the buzz and the connections developed through social media.

To encourage live tweeting at your next event, I recommend establishing a hashtag and communicating it with attendees.

When establishing a hashtag, be sure to:
  • Keep your hashtag short and simple. That way, tweeps can remember it and can use those precious, limited characters for content.
  • Search Twitter for the hashtag’s availability over a period of time. This keeps unrelated tweets from polluting the conversation.
  • Go green by crafting a hashtag that can easily be recycled for next year’s event with a simple change of number. Why throw out a perfectly good hashtag?
When communicating the hashtag, be sure to:
  • Introduce and re-introduce the hashtag on Twitter before the event. It’s your job to reinforce its meaning and its relevance.
  • Include the hashtag and your username on every promotional vehicle you already plan to use. This includes print and online methods.
  • Highlight the hashtag and your username in the event program, in rolling projection slides, and other on-site pieces.
Ready to get fancy? These suggestions are for nonprofits ready to take it to the next level.
Connect with your tweeps well in advance of the event:
  • During registration, request Twitter usernames of attendees, speakers, exhibitors, sponsors, and special guests.
  • Follow these folks on Twitter, create a list of these individuals, and mention them with a welcome and the hashtag.
  • Recruit local influencers to live tweet at your event.
Connect with your tweeps during the event:
  • Integrate tweets’ usernames in event nametags and the program.
  • Showcase the live tweets on a projection screen. Tweeps will love seeing their tweets up on the wall.
  • Create a special area for your tweeps. Include electrical outlets for charging mobile devices, provide iPads for their use, and give stress balls to stretch out their hands!

Remember, it’s your nonprofit that ultimately benefits from the buzz and connections created by live tweeting.